Do you ship internationally?

Yes! We currently ship to the United States, United Kingdom, Canada, Australia, and European Union countries. Most of our products qualify for free shipping with no minimum purchase required.

How long does shipping take?

We process and ship orders as quickly as possible. Handling time is 1-3 business days, and estimated delivery time is 7-14 business days, depending on your location. During peak seasons or due to external factors like customs delays, shipments may take longer.

Will I receive a tracking number?

Yes! You will receive a tracking number as soon as your order ships. Please allow 24-48 hours for tracking updates.

What if my order is lost in transit?

All orders are shipped with insured handling. If your package is lost, stuck in customs, or returned, Please contact our support team at hello@dogcatbest.com for assistance.

Do you ship to P.O. boxes or APO/FPO addresses?

Unfortunately, we cannot ship to P.O. boxes or APO/FPO addresses.

Who delivers my order?

We work with trusted global carriers to ensure reliable and safe delivery. Your tracking information will include details on the carrier handling your package.

What if my order is delayed beyond the estimated time?

Occasionally, factors like customs clearance, high shipping demand, or natural events may cause delays. If your order takes longer than expected, please contact us, and we’ll do our best to assist.